Hyundai SANTA FE Hybrid Maintenance Timeline in Kingston, NY

Hyundai SANTA FE Hybrid Maintenance Timeline in Kingston, NY

At Prestige Hyundai’s Service Department, we understand that your Hyundai SANTA FE Hybrid represents a significant investment in both cutting-edge technology and your family's safety. That's why we've created this comprehensive maintenance timeline to help you protect that investment and ensure your hybrid SUV delivers peak performance for years to come.

The First Year: Building a Foundation (7,500 Miles)

Your first maintenance visit is crucial. During this initial service, our certified technicians will perform an oil and filter change, inspect your hybrid system components, rotate your tires, and check all fluid levels. We'll also examine your brake system, which is particularly important for hybrid vehicles due to their regenerative braking technology. This appointment typically takes about an hour, and we recommend scheduling it as soon as you approach the 7,500-mile mark or six months of ownership, whichever comes first.

Establishing the Pattern (15,000 Miles)

Your second service visit builds upon the first. In addition to another oil change and tire rotation, we'll replace your cabin air filter to ensure your family breathes clean air during your Route 28 commute. Our technicians will also perform a more thorough inspection of your hybrid battery cooling system, inspect the drive belt, and check your brake fluid. The SANTA FE Hybrid's regenerative braking system means your brake pads often last longer than conventional vehicles, but proper monitoring ensures optimal performance.

Mid-Cycle Maintenance (22,500-30,000 Miles)

As you continue to put miles on your SANTA FE Hybrid, maintenance intervals become more comprehensive. At 22,500 miles, we return to the basic service package, but at 30,000 miles, it's time for more extensive care. This includes replacing your engine air filter, which is critical for maintaining fuel efficiency in your hybrid system. We'll also inspect your cooling system hoses, check your battery connections, and perform a detailed brake inspection. Many owners choose to have us apply a fuel system cleaner at this interval to maintain optimal engine performance. Before your next trip to Hutton Park, fill out the Ask a Tech form on our website for more information.

Major Service Milestones (45,000-60,000 Miles)

The 45,000-mile service continues your established maintenance pattern, but the 60,000-mile appointment represents a major milestone. At this point, we recommend replacing your spark plugs, changing your transmission fluid, and conducting a comprehensive inspection of your hybrid system's high-voltage components. We'll also flush and replace your brake fluid, inspect your suspension components, and check your wheel alignment. This service typically takes two to three hours, but it's essential for maintaining the safety of your Kingston travels and preventing costly repairs down the road.

Long-Term Care (75,000 Miles and Beyond)

Continuing with regular 7,500-mile service intervals remains important as your vehicle ages. At 75,000 miles, we'll repeat many of the major services from the 60,000-mile appointment. The beauty of the SANTA FE Hybrid is that its electric motor assistance reduces strain on the gasoline engine, often resulting in longer component life when properly maintained.

Why Choose Our Dealership Service Center

Our technicians receive specialized training on Hyundai's hybrid technology and have access to manufacturer-specific diagnostic tools that independent shops may lack. We use genuine Hyundai parts designed specifically for your SANTA FE Hybrid, ensuring compatibility and optimal performance. Additionally, maintaining your service records with us can enhance your vehicle's resale value and help preserve your warranty coverage. Your Hyundai SANTA FE Hybrid is engineered for reliability, but that reliability depends on consistent, professional maintenance. Contact our team at Prestige Hyundai to schedule a service appointment and experience the peace of mind that comes with expert care.

Keep Your Hyundai SANTA FE Hybrid Running Like New: A Complete Maintenance Guide

  • 7,500 Miles: Oil and filter change - tire rotation - hybrid system inspection - brake system check
  • 15,000 Miles: Oil change and tire rotation - replace cabin air filter - inspect hybrid battery cooling system - check brake fluid
  • 30,000 Miles: Replace engine air filter - inspect cooling system hoses - check battery connections - detailed brake inspection
  • 60,000 Miles: Replace spark plugs - change transmission fluid - inspect high-voltage hybrid components - flush and replace brake fluid - suspension and alignment check
  • 75,000 Miles+: Continue 7,500-mile service intervals - repeat major services from 60,000-mile milestone
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Testimonials

Jim Carrubba
Jim Carrubba
GOOGLE
2-6-2026
Full Star Full Star Full Star Full Star Full Star

Over the holidays my son and I leased a car from Prestige Hyundai. Fortunately we were placed in the hands of David Winnie as our sales rep. He took tremendous care to explain the balance of leasing vs ownership and all the options we should consider. He worked with us to get a vehicle with all the options we wanted. He even came in on his day off to arrange for us to test drive the car on a clear day. I cannot say enough good words about the care and attention he gave us. He made the entire process fun and exciting. I will definitely go back to him and Prestige for my next car ! David – Thank you.

Everyone at the dealership was helpful and kind.

Klalonde416
DEALERRATER
2-1-2026
Full Star Full Star Full Star Full Star Full Star

Everyone at the dealership was helpful and kind. They were not pushy and gave me a decent trade on the car I traded in. The .99% financing made it a no brainer. Dave Winne was helpful with all the electronic setup and seemed to know the car well.

Steven Vittoria
Steven Vittoria
GOOGLE
1-27-2026
Full Star Full Star Full Star Full Star Full Star

I had a great experience with my purchase at Prestige. Jennifer, my sales rep, was knowledgable and quick to respond to questions. Upon my decision to purchase the vehicle I was told that it had a stop sale on it due to a rearview camera recall from the manufacturer. Since I couldn't complete the purchase, I was assured that they would look into what was needed for the fix, and promised they would follow up regularly until we had an answer. I received a few calls with updates, and then within 2 weeks, Prestige was able to provide the manufacturer recommended recall repair. The delivery process was quick and easy. Even sitting with the finance person, Amy, was honest, quick, and painless. I would definitely recommend Jennifer, Amy and Prestige moving forward!

I had a great experience with my purchase at Prestige.

djsteve
DEALERRATER
1-27-2026
Full Star Full Star Full Star Full Star Full Star

I had a great experience with my purchase at Prestige. Jennifer, my sales rep, was knowledgable and quick to respond to questions. Upon my decision to purchase the vehicle I was told that it had a stop sale on it due to a rearview camera recall from the manufacturer. Since I couldn't complete the purchase, I was assured that they would look into what was needed for the fix, and promised they would follow up regularly until we had an answer. I received a few calls with updates, and then within 2 weeks, Prestige was able to provide the manufacturer recommended recall repair. The delivery process was quick and easy. Even sitting with the finance person, Amy, was honest, quick, and painless. I would definitely recommend Jennifer, Amy and Prestige moving forward!

Excellent staff!

kim.clum23
DEALERRATER
12-25-2025
Full Star Full Star Full Star Full Star Full Star

Excellent staff! So down to earth!! Took their time with us. This is the 3rd vehicle we have gotten from Prestige! They are that good!!

Chris Parisio
Chris Parisio
GOOGLE
12-18-2025
Full Star Full Star Full Star Full Star Full Star

It was a pleasure working with David. He answered all my questions and followed up after the sale to make sure I was satisfied.

No pressure buying experience with upfront lease and/or

Rborjeson
DEALERRATER
12-16-2025
Full Star Full Star Full Star Full Star Full Star

No pressure buying experience with upfront lease and/or purchase terms for car without dealer extras tacked on.

We have four cars from this dealership.

carmela.gersbeck
DEALERRATER
12-1-2025
Full Star Full Star Full Star Full Star Full Star

We have four cars from this dealership. Our last interaction with Jennifer Gallagher was excellent. We went in to see if we could trade in our old 2013 Elantra GT, which needed work, and we walked out with a 2025 Venue on a lease, which was perfect for us. No hard sell and excellent customer service!

It was a pleasant experience buying my car there.

jkr8005287
DEALERRATER
11-24-2025
Full Star Full Star Full Star Full Star Full Star

It was a pleasant experience buying my car there. David Winnie was the salesman I delt with. He knows his cars. On my test drive he explained the features of the car. On Delivery he helped set up the functions I wanted. He was a pleasure to deal with. He followed up with phone calls to see how was getting used to the car. One of the best car salesmen I have had.

Rebecca-Lynn Dunham
Rebecca-Lynn Dunham
GOOGLE
11-19-2025
Full Star Full Star Full Star Full Star Full Star

I have been coming to Prestige Hyundai for the past 6 years, for my automotive service. This is the FIRST experience I have had that was positive here! Grace in service was so quick and full of help! She had the biggest smile which was very welcoming! I am so happy with my experience. Thank you so much Grace!

nancy romeo
nancy romeo
GOOGLE
11-16-2025
Full Star Full Star Full Star Full Star Full Star
NaturalJade26
NaturalJade26
GOOGLE
11-15-2025
Full Star Full Star Full Star Full Star Full Star

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Prestige Hyundai Toyota I recently visited Prestige Toyota, and the experience was outstanding from start to finish. The entire team was friendly, knowledgeable, and genuinely committed to making the car-buying process smooth and stress-free. Dave , my sales guy took the time to understand exactly what I was looking for and walked me through several options without any pressure. They answered every question clearly and made sure I felt confident in my decision. The transparency on pricing, trade-in value, and financing options was refreshing and truly appreciated. The dealership itself was clean, organized, and welcoming—everything from the showroom to the waiting area reflected professionalism and care. Even after the purchase, the follow-up service and communication were exceptional, showing that they really value long-term customer relationships. If you’re looking for a dealership that treats you with respect, offers great selection, and provides top-tier service, Prestige Hyundai Toyota is absolutely the place to go. Highly recommended!

susan kelly
susan kelly
GOOGLE
11-11-2025
Full Star Full Star Full Star Full Star Full Star

In and out in 75 min!

Alex A
Alex A
GOOGLE
11-11-2025
Full Star Full Star Full Star Full Star Full Star

This review is overdue but just wanted to quickly say that we (somewhat) recently purchased a Tucson hybrid and had a great experience working with David Winnie. He was super helpful and really took the time to walk us through everything without ever feeling pushy or “sales-y.” He answered all our questions, and made the whole process easy and stress-free. Thanks, David, for making our car-buying experience such a positive one!

Linda Kelderhouse
Linda Kelderhouse
GOOGLE
10-31-2025
Full Star Full Star Full Star Full Star Full Star

I purchased a car from Prestige Auto and have been very happy so far with the entire process. Jennifer Gallagher was my sales lady. She was knowledgeable, kind and funny. It made finding and purchasing a car fun and exciting. I have stopped in a couple times to ask her a few questions about some of the features. She always makes the time to come outside and go over them with me. I highly recommend this dealership and Jennifer.

I've probably bought or leased 2 or 3 dozen cars during

16boyd
DEALERRATER
10-31-2025
Full Star Full Star Full Star Full Star Full Star

I've probably bought or leased 2 or 3 dozen cars during my 76 years of driving experience. That gives me many car transactions to use for comparison. This last transaction, a lease, went very smoothly with the bulk of the paper work being handled by the crew at Prestige.

Matthew Hensrud
Matthew Hensrud
GOOGLE
10-30-2025
Full Star Full Star Full Star Full Star Full Star

Great buying experience, lease was straightfoward, price seemed good, loving the car so far! Worked with David Winnie.

Simple process, very informative representative, I worked

srud
DEALERRATER
10-30-2025
Full Star Full Star Full Star Full Star Full Star

Simple process, very informative representative, I worked with David Winnie and will happily do so again.

Ray Negron
Ray Negron
GOOGLE
10-28-2025
Full Star Full Star Full Star Full Star Full Star

Nothing but good things to say about my experience buying a car from Prestige. I am a repeat customer so it wasn't a surprise. Have to thank Jennifer Gallagher for all her help explaining all the features of the car, and guiding me through the process.

joe petrozak
joe petrozak
GOOGLE
10-28-2025
Full Star Full Star Full Star Full Star Full Star

Dave has great customer service a real pleasure to work with

They offered a great buying experience with Dave Winnie

sundown86bhr
DEALERRATER
10-28-2025
Full Star Full Star Full Star Full Star Full Star

They offered a great buying experience with Dave Winnie and the rest of the team

raymond sokolov
raymond sokolov
GOOGLE
10-27-2025
Full Star Full Star Full Star Full Star Full Star

Friendly, helpful and a great product

Jennifer Gallagher is an ideal salesperson.

sokolovr
DEALERRATER
10-27-2025
Full Star Full Star Full Star Full Star Full Star

Jennifer Gallagher is an ideal salesperson. She knows all the advanced features on our Hyundai Tucson, helped us program them to our needs and explained their functions

Barbara Hain
Barbara Hain
GOOGLE
10-24-2025
Full Star Full Star Full Star Full Star Full Star
Charles Mutz
Charles Mutz
GOOGLE
10-24-2025
Full Star Full Star Full Star Full Star Full Star
Jeff Dudzic
Jeff Dudzic
GOOGLE
10-19-2025
Full Star Full Star Full Star Full Star Full Star

Professional from start to finish.

Allan Hirsch
Allan Hirsch
GOOGLE
10-19-2025
Full Star Full Star Full Star Full Star Full Star

Bought a 2025 limited Tuscon in Cashmere Bronze. Both the salesperson Brandon Hendrick and the sales manager Mark certainly earned their stars working with me as I have been called difficult at times. All went well the sales experience was better than expected. I now have 15k trouble free miles. The service was also done well with good communications Believe it ir not , I gave up a 2020 BMW x3 and have no regrets

Kavita Sookho
Kavita Sookho
GOOGLE
10-19-2025
Full Star Full Star Full Star Full Star Full Star

⭐️⭐️⭐️⭐️⭐️ Incredible Experience at Prestige Hyundai – Loving My 2026 Palisade Hybrid Calligraphy! We recently purchased the 2026 Hyundai Palisade Hybrid Calligraphy from Prestige Hyundai in Kingston, and we can confidently say this was one of the best car-buying experiences we’ve ever had. From the moment my husband and I walked into the dealership, Jennifer was welcoming, knowledgeable, and genuinely committed to making sure we leave being happy customers. The team took the time to walk us through all the features and answered every question with patience and professionalism. The Palisade Hybrid Calligraphy itself is absolutely phenomenal — the perfect blend of luxury, performance, and efficiency. The interior is stunning, with top-tier materials, advanced tech, and an incredibly smooth and quiet drive. It’s clear Hyundai has taken things to a whole new level with this model, and Prestige Hyundai made the whole process seamless from start to finish. Special thanks to [Jennifer, Chris and Amy] for going above and beyond to ensure everything was perfect. The financing process was transparent, the delivery was smooth, and every detail was handled with care. I highly recommend Prestige Hyundai in Kingston to anyone in the market for a new vehicle. Their professionalism, customer care, and expertise are unmatched. I’m absolutely in love with my new Palisade — and Prestige has earned a loyal customer for life! Thank you all once again Diane & Ravi

David Truran
David Truran
GOOGLE
10-19-2025
Full Star Full Star Full Star Full Star Full Star
Jeff Christensen
Jeff Christensen
GOOGLE
10-19-2025
Full Star Full Star Full Star Full Star Full Star

Brandon Hendrick worked with me to provide a smooth, non-pressured transaction to trade in my older SUV for a new Hyundai Tucson Hybrid SUV. He made sure at every step that I understood clearly all about the new car, he listened well to my questions and provided clear answers. When picking up my new car he spent all the time I needed to make sure I understood all the features and functions and when I had an issue some weeks late with getting a new cell phone to connect to the car via bluetooth, he diagnosed what I was doing incorrectly on my cell phone, helped me correct it and made sure I understood what my problem and solution was. The team that handled processing my trade-in, providing a car loan and getting my new car prepped and registered was equally professional and ensured that I was clear on everything along the way.

Laurie B
Laurie B
GOOGLE
10-18-2025
Full Star Full Star Full Star Full Star Full Star

I have been driving vehicles from Prestige Hyundai in Kingston since 2009. The dealership staff are exceptional: professional, courteous and they instill trust in the Prestige Hyundai name. The service aspect is outstanding and I will continue to purchase from this dealership in the future and refer my family and friends

Brandon Hendrick was so very helpful and knowledgeable.

marychalloran
DEALERRATER
10-17-2025
Full Star Full Star Full Star Full Star Full Star

Brandon Hendrick was so very helpful and knowledgeable. He made the sale very easy and less stressful for me.

Jennifer has been very helpful and resourceful through

geneb
DEALERRATER
10-15-2025
Full Star Full Star Full Star Full Star Full Star

Jennifer has been very helpful and resourceful through the whole car buying process and answering any questions we have had. I purchased a Toyota RAV4, this eval only allows for Hyundai

I’ve had two great experiences with this dealership.

Tucson2025
DEALERRATER
10-14-2025
Full Star Full Star Full Star Full Star Full Star

I’ve had two great experiences with this dealership. Both Tucson’s I bought there were sold to me by great sales Persons. Arron Morrison took his time showing me all the bells and whistles as well as functional features. I highly recommend Prestige

Definitely the best experience I've ever had with a car

julie
DEALERRATER
10-14-2025
Full Star Full Star Full Star Full Star Full Star

Definitely the best experience I've ever had with a car dealership. I was surprised at how "un-pushy" Brandon yet so informative. I am very happy I made the choice to buy from Prestige Hyundai!

Robert Nastasi
Robert Nastasi
GOOGLE
10-14-2025
Full Star Full Star Full Star Full Star Full Star

Excellent work and informative and friendly staff

gregory mannino
gregory mannino
GOOGLE
10-13-2025
Full Star Full Star Full Star Full Star Full Star

I recently leased an automobile from Prestige Auto and Jennifer Gallagher was the salesperson who took care of me. She was extremely knowledgeable about all the functions of the car and was sharing that knowledge with me. She was very patient and professional in her approach and took care of all the incidentals that go into leasing a car. Throughout the entire process, which took several days she helped make it a bearable procedure. She made it very clear that if I had any issues or questions concerning any functions of the car, she was just a phone call away or I could just drop by the showroom while she was there, and she would provide whatever assistance was needed. Her positive attitude along with her professionalism warrant recognition. Thank you Jennifer.

Julie Stahl
Julie Stahl
GOOGLE
10-13-2025
Full Star Full Star Full Star Full Star Full Star

I don't normally post reviews but since I did a review search before I decided to try Prestige Hyundai myself, I thought it would be closing the circle nicely. It was a very spontaneous decision based on the EV rebates ending so I didn't have time to physically visit a lot of dealers. I am glad I trusted the reviews here as this was definitely the best experience I've ever had at a car dealership! Brandon and Amy were awesome in every way. I would highly recommend! (And so far the car is amazing!)

Mr. Winnie was Friendly very knowledgeable and answered

Miljan66
DEALERRATER
10-13-2025
Full Star Full Star Full Star Full Star Full Star

Mr. Winnie was Friendly very knowledgeable and answered every question. He was very thorough with going over my vehicle during pick up.

Buying a new car can be stressful, but Jennifer Gallagher

DCH
DEALERRATER
10-12-2025
Full Star Full Star Full Star Full Star Full Star

Buying a new car can be stressful, but Jennifer Gallagher and Prestige Hyundai proved to be stress-free, as everything was great from start to finish. Seriously, zero problems and I got a great deal from them. I've had the car in for my free Hyundai oil changes and feel I have been treated very-well by them also.

Dave Winnie was fantastic--informative, helpful, eager to

johngleeson43
DEALERRATER
10-12-2025
Full Star Full Star Full Star Full Star Full Star

Dave Winnie was fantastic--informative, helpful, eager to teach us about the car we bought. He's a gentleman and a great salesperson.

Suzanne Bennett
Suzanne Bennett
GOOGLE
10-12-2025
Full Star Full Star Full Star Full Star Full Star

Prestige and Jennifer have been very accommodating. I wanted to make a quick purchase and they facilitated that. Where the instruction book is vague, or unclear, they're available to answer questions and to advise about the car. I found Jennifer to be straight-forward and reliable. As a bonus, the dealership wait area is clean and comfortable.

Amy Husten
Amy Husten
GOOGLE
10-11-2025
Full Star Full Star Full Star Full Star Full Star

Jennifer was patient, very helpful and took the time

Jeff
DEALERRATER
10-15-2025
Full Star Full Star Full Star Full Star Empty Star

Jennifer was patient, very helpful and took the time needed to go over all the new features. Very professional. Amy in finance was also very professional and personable. will continues to do business with this dealership. I Use my own mechanic for service as a personal preference, so I have no opinion of this dealership's service department.

I put a $500.

jrf
DEALERRATER
2-4-2026
Full Star Empty Star Empty Star Empty Star Empty Star

I put a $500.00 deposit down on a used vehicle and proceeded with purchasing. I However, I subsequently had a difficult time getting information from Brandon and later from the finance manager, Amy. Many texts or calls were unanswered. I decided to back out of the deal. On 1/20, I texted Brandon about my decision and requested information regarding return of the deposit. When that text was unanswered, I texted him again. And I’ve been texting every day, sometimes twice a day, from January 21, including today. Similarly, there was no response from Amy. I had left three voice messages and have not heard back. Our disappointment notwithstanding, as of noon today, I’ve still not received the $500.00 deposit return.

Tim Charest
Tim Charest
GOOGLE
1-23-2026
Full Star Empty Star Empty Star Empty Star Empty Star

Tried Hyundai customer service, Hyundai Bluelink, Electrify America, Hyundai sales manager and Hyundai service manager. No one can fix my problem (connection to my utility company for off-peak charging). No one even tries. Don't bother getting a Hyundai or using Prestige Hyundai. Responding to the owner...I did get the app on my phone. My wife did lease from Prestige Hyundai 4/25. I don't know the sales reps name. Hyundai still hasn't been any help. They can call either one of us (just check your records).

Jacob Berger
Jacob Berger
GOOGLE
12-20-2025
Full Star Empty Star Empty Star Empty Star Empty Star

Truly horrific experience with Prestige Hyundai Service. I will be driving to Albany for service from now on. They bait-and-switched me on a repair estimate. Even after I reluctantly agreed to the higher cost, they refused to provide a loaner and then completely collapsed on communication and scheduling. On Tuesday morning, I was told the parts would arrive within two days and that the repair itself would take about two hours. Because I live about an hour away and was told it would only be a two-day turnaround, I left my car with them. Despite this, I was unable to reach anyone on Thursday after multiple calls and emails. On Friday, I again called and emailed—still no response—until I finally stated in an email that I would file a police report if I didn’t receive an update. Only then did someone call me back, telling me the parts were in, but they “couldn’t get to the repair” on Friday. Now it’s Saturday, and I’ve just been left a voicemail that they can’t do the repair today either. This level of incompetence and disregard for customers is astonishing. Avoid this service department like the plague.

Julia Sart
Julia Sart
GOOGLE
12-20-2025
Full Star Empty Star Empty Star Empty Star Empty Star

Absolutely terrible service. I was misled on cost and timing, denied basic accommodations, and then met with silence and repeated delays. The lack of communication and accountability was staggering. Completely unreliable. Avoid this service department.

Billy Zopf
Billy Zopf
GOOGLE
11-13-2025
Full Star Empty Star Empty Star Empty Star Empty Star

Don't take your car here if you care about your wheels or suspension, or if your car rides low. All the work I've had here went well until last time I got my car back with a cracked wheel. It took me a couple days to get it checked out, called up the dealership and told him I wasn't coming after them for money or anything, I just wanted to talk about it, I never heard back. I'm quite certain it was them because their parking lot is absolutely filled with craters, and my wheel wasnt cracked before I brought it in. I bought a new wheel no problem, I wasn't going to ask them to pay for it, I just wanted to mention maybe fixing the parking lot would be a good idea

AJ Meisler
AJ Meisler
GOOGLE
11-12-2025
Full Star Empty Star Empty Star Empty Star Empty Star

I run a taxi business in the area. I really wanted to establish a good relationship with my local dealership off the bat when looking for my 2024 Hyundai Kona EV (preferred business vehicle.) When I came to them looking to buy the kona in my business name, the manager said "that's too much paperwork" and tried to convince me to get it under my personal name (it's imperative for business vehicles that they are bought under the business name, not the personal name, and prestige hyundai knew this but did not care.) Ended up buying the kona under my business name in queens (in a way better color and price than what prestige offered.) Then reached out about a warranty today. The person in finance was wonderful. The person she transfered me to (J Decker) should not be in a customer facing role. He was argumentative, dismissive of my questions and concerns, and his attitude made it hard to get the result I wanted: his email so I could forward him something that may answer my questions. In general, I hope this branch gets better with customer service (I will be going back and I hope to update this review with positive news and experiences after my visit.) Edit after their response: This branch is wild. I bought my car outright from South Shore Hyundai in Queens, NY, in the name of my business with a proper cashiers check from the bank (the same one Prestige Hyundai could have accepted of the sales team didn't brush me off.) There were never money problems (if you checked my parents linkedin this accusation is genuinely hilarious.) If you check the other one star reviews, it's very clear to tell that the sales team here is lazy and does not have the ability to self evaluate and self improve. When faced with situations they created they lie and make up stories instead of looking in the mirror, apologizing, and moving on. It is sad.

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